Refund & Returns Policy

1. Policy Overview

At Nation Pack, we take immense pride in the quality of our inventory and the discreet precision of our order fulfillment. Due to the sensitive nature of our consumable products (including flowers, edibles, and specialty items), standard returns for change-of-mind are generally restricted.

However, customer satisfaction is paramount. If there is a verified issue with your order (such as a delivery error, damaged packaging, or missing item), we offer prompt resolution through reshipment or store credit.

2. Conditions for Replacement or Refund

We will process a replacement package or store refund under the following verified circumstances:

• Damaged or Compromised Goods: Items arrived damaged or with unsealed secondary packaging.
• Incorrect Items Dispatched: You received an item different from what was ordered on your receipt.
• Non-Delivery / Lost Orders: Verified non-delivery by carrier after standard transit windows have elapsed.

3. How to File a Claim

To ensure fast processing of your replacement or refund, please follow these steps:

• Contact our support team directly via our Contact Page.
• Provide your Order Number and the email address used during checkout.
• Attach clear photo or video evidence showing the unopened/damaged item alongside the shipping label.

Once verified by our team, replacements are dispatched via express priority post within 24-48 business hours.

4. Payment Processing & Refunds

Approved cash or crypto refunds are processed according to the original payment method utilized during checkout:

• Cryptocurrency (Bitcoin): Approved crypto refunds will be sent to your designated wallet address based on the GBP value at the time of the original transaction.
• Revolut & Bank Transfers: Direct transfers are returned to the originating account within 1-3 business days following approval.
• Store Credit: Issued immediately as a digital coupon code for instant checkout on future purchases.